Wed Nov 23 16:37:54 2022

• Genesys Dev: Archy Flow Authoring with YAML :
• Genesys Dev: User Presence with Notifications Guide :
• Genesys Cloud: Disconnect reasons in the interaction's detail view :
• Genesys Dev: CX as Code and DevOps Best Practices : No infrastructure monoliths Source control is the source of truth Minimize shared infrastructure between components Whenever possible, move forward, ...
• Erlang C Formula – Made Simple With an Easy Worked Example : The Erlang C formula is a mathematical equation for calculating the number of agents (advisors) that you need in a call centre, given the number of ca...