Genesys Dev: CX as Code and DevOps Best Practices :
No infrastructure monoliths
Source control is the source of truth
Minimize shared infrastructure between components
Whenever possible, move forward, ...
Genesys Cloud: Velocity macros for data actions : This article applies to the Adobe, AWS Lambda, Genesys Cloud, Google, Microsoft Dynamics 365, Salesforce, web services, and Zendesk data actions integ...