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Genesys Cloud: Velocity macros for data actions https://help.mypurecloud.com/articles/velocity-macros-data-actions/#moveKeysIntoArrayOfObjects
Thu Nov 24 06:02:09 2022
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  • Genesys Cloud: Custom action fails because of Transfer-Encoding header : Data action returns “Invalid JSON” even when the body is valid JSON. Transfer-Encoding: chunked -> Transfer-Encoding: buffered
  • Genesys Cloud: Data action returns a 400 error with a non-JSON type Accept header : ensure that you set the Accept header value to a JSON media type. For example, application/json.
  • Genesys Dev: CX as Code and DevOps Best Practices : No infrastructure monoliths Source control is the source of truth Minimize shared infrastructure between components Whenever possible, move forward, ...
  • Genesys Cloud: Disconnect reasons in the interaction's detail view :
  • Genesys Dev: Platform API Common Use Cases : The Platform API is a REST based API and is the primary application interface to Genesys Cloud.

This article applies to the Adobe, AWS Lambda, Genesys Cloud, Google, Microsoft Dynamics 365, Salesforce, web services, and Zendesk data actions integrations.

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