Thu Nov 24 05:23:06 2022

• Genesys Cloud: Web messaging and web chat feature comparison :
• Genesys Dev: Platform API Common Use Cases : The Platform API is a REST based API and is the primary application interface to Genesys Cloud.
• Genesys Dev: User Presence with Notifications Guide :
• Genesys Cloud: Velocity macros for data actions : This article applies to the Adobe, AWS Lambda, Genesys Cloud, Google, Microsoft Dynamics 365, Salesforce, web services, and Zendesk data actions integ...
• Genesys Dev: CX as Code and DevOps Best Practices : No infrastructure monoliths Source control is the source of truth Minimize shared infrastructure between components Whenever possible, move forward, ...